Frequently Asked Questions

Can I skip ahead of the queue if I pay more?

No, as this would be unfair to existing customers, we do not offer a "line-skip" option.

Can you mark the package value as a lesser amount, to save on customs fees?

No, it is illegal to falsify customs documents for this purpose.

Are your sabers combat ready? Can I duel with them?

Yes. Our Smart Sabers® are designed to be fully combat ready and are warrantied for 3 years against electronic failure. We use a world class internal impact resistant chassis that protects the internal setup from drops and impacts.

What do I need to be able to use your sabers?

To use all the features of your Smart Saber, you'll need a recent smart phone (Android 8 or later or iOS 14.7 or later) for the Electrum Unity II App. In order to add or remove sound fonts, or perform a firmware update, a PC/Mac computer is required with a micro SD port/adapter. For charging the saber, a 2A minimum USB wall power adapter is required.

Is the Pixel Stringblade rated for dueling?

While this blade is strong enough for light to moderate use, we do not recommend using the current thin wall pixel blade for heavy dueling.

Where can I listen to sample of the available sound fonts?

You can listen to all the available sound fonts at electrumsabers.com/sound-fonts

Can I add additional sound fonts to my order?

Of course! Just add the additional sound fonts to your cart before you check out. Additionally, we will always install any additional sound fonts on your Smart Saber® that you include with your order.

Do you offer customizations?

We offer light weathering and heavy battle scarring as standard finishes. We also offer customization services, including but not limited to: Etching, Leather Wrapping, Leather Cording, Polishing, and Anodize Stripping. These options are only available through the Electrum Custom Shop.

What does my order status mean?

Awaiting Fulfillment means that we have received your order and it is in the queue to be built. This is the first stage. Your order will remain in this stage until it enters Hilt Assembled, Awaiting Electronics. Typically, saber orders will stay in this status for the longest length of your order as we build your saber. This does not mean it hasn't been started: in fact, your saber begins fabrication in this stage!

Hilt Assembled, Awaiting Electronics means that your hilt has been machined, anodized, and if you selected add-ons, like light or heavy weathering, that is now complete. Your next status update will be Electronic Installation.

Electronic Installation means that your order has entered the final build and testing phase, and is currently being installed with electronics. This phase occurs near the end of your Lead Time. Your saber will remain in this state until all testing is completed and the saber is Shipped. If you ordered any digital goods such as saber fonts with your saber, your order may enter Partially Shipped before being marked as Shipped and then Completed.

Can I receive daily/weekly/per request photo progress?

Unfortunately, taking update progress photos like this would halt our production significantly and extend lead times, so progress photos are not possible. Similarly, during weathering it is not possible to send photo progress to gauge your feedback as the process is time consuming and by hand, so custom weathering progress photos are not possible.

Can I swap between a Neopixel blade and regular dueling blade?

No, the neopixel setup required a special pin connection that replaces the in-hilt LED. As such, using a regular blade in a pixel equipped saber would result in an unlit blade.

Can I change my order?

  • Changing to a completely different saber model (ex. Neophyte to Evo-Flex) from what is originally ordered is subject to a $30 change fee. Depending on production capacity, this may also reset your lead time.
  • You can request changes to your order within the first 6 days from the original order date at no charge.
  • After 6 days, you will be charged a $15 change fee. This is subject to production. If your product is not in production, changes may still be possible. If your product is in production, no changes would allowed.

Can I cancel my order?

Refer to our cancellations policy on our Returns and Warranty page.

I have received my Smart Saber® but I don't know how to use it?

I am having troubles with my Smart Saber® how can I get technical support?

Where can I get the Electrum Unity App

The Electrum Unity II App is available on both IOS and Android (Android 8 or later. IOS 14.7 or later)

What forms of payment do you take?

Visa, Mastercard, Visa Debit, Mastercard Debit, American Express, Discover, Paypal, Apple Pay, Google Pay.

Can I do split payments?

No, we do not take split payments. Your card will be charged when you order for the full amount.

Why won't my payment go through?

Your payment could be blocked by fraud protection that has been activated by your bank. You will need to call your card issuer to remove any hold and verify that it is you who is trying to use the card. If this is not the case, here are some other tips to consider;

  • Make sure your pop-up blocker on your browser is disabled. This will sometimes block verified by visa and other verifying mechanisms.
  • Make sure you are not using a VPN.
  • Make sure you accurately entered the billing address of the card on the billing form.
  • If you are using visa/mc bank debit cards, make sure your card is setup to make international purchases. If you live in the United States, purchases in Canada would be considered an international purchase.
  • If you are trying to use a pre-pay visa or mastercard, please make sure that the pre-pay card you load is eligible for international purchases. Not all of them are.