What is a "Smart Saber®"?
A Smart Saber™ is an intelligent, easily configurable saber that connects fully to the latest technology via. Unity App. Smart Saber® app technology allows the user to access and modify any aspect of the saber, from blade colors, effects to sounds and motion detection.
What sound board/sabercore do you use?
Electrum Sabercrafts uses our proprietary Diatium3 Core Saber System. More than just a simple sound board, the Diatium3 Core is the world's first fully integrated Smart Saber® system, allowing full control of your Smart Saber® from your Apple or Android device. Designed, engineered and built by Electrum Sabercrafts.
Where is Electrum Sabercrafts located?
We build and ship our products from Calgary, Alberta, Canada.
Can I buy your Diatium3 Saber Core separately?
We do not sell our Diatium3 saber core separately.
Can I buy an empty hilt for DIY?
We do not sell our saber hilts separately, for any reason.
Can I skip ahead of the queue if I pay more?
No, as this would be unfair to existing customers, we do not offer a "line-skip" option.
Can you mark the package value as a lesser amount, to save on customs fees?
No, it is illegal to falsify customs documents for this purpose.
Are your sabers combat ready? Can I duel with them?
Yes. Our Smart Sabers® are designed to be fully combat ready and are warrantied against electronic failure. We use a world class internal impact resistant chassis that protects the internal setup from drops and impacts.
What do I need to be able to use your sabers?
To use all the features of your Smart Saber, you'll need a recent smart phone (Android 8 or later or iOS 14.7 or later) for the Electrum Unity II App. In order to add or remove sound fonts, or perform a firmware update, a PC/Mac computer is required with a micro SD port/adapter. For charging the saber, a 2A minimum USB wall power adapter is required.
Is the Pixel Stringblade rated for dueling?
While this blade is strong enough for light to moderate use, we do not recommend using the current thin wall pixel blade for heavy dueling. The current pixel blade is not warrantied for dueling.
Where can I listen to sample of the available sound fonts?
You can listen to all the available sound fonts at electrumsabers.com/sound-fonts
Can I add additional sound fonts to my order?
Of course! Our D3 saber core can handle of up to 50 sound fonts and thousands of sounds. Just add the additional sound fonts to your cart before you check out. Additionally, we will always install any additional sound fonts on your Smart Saber® that you include with your order.
Do you offer customizations?
We offer light weathering and heavy battle scarring as standard finishes. We also offer customization services, including but not limited to: Etching, Leather Wrapping, Leather Cording, Polishing, and Anodize Stripping. These options are only available through the Electrum Custom Shop.
How long will my order take?
As of September 21, 2021, all Smart Saber® orders have an estimated lead time of 6-12 weeks. Due to the ongoing microchip shortage, all lead times are estimates.
All accessory and blade (no hilt) orders have a lead time of 10 days - 3 weeks.
What does my order status mean?
Awaiting Fulfillment means that we have received your order and it is in the queue to be built. This is the first stage. Your order will remain in this stage until it enters Hilt Assembled, Awaiting Electronics. Typically, saber orders will stay in this status for the longest length of your order as we build your saber. This does not mean it hasn't been started: in fact, your saber begins fabrication in this stage!
Hilt Assembled, Awaiting Electronics means that your hilt has been machined, anodized, and if you selected add-ons, like light or heavy weathering, that is now complete. Your order can be at this stage for days up to weeks. This is determined by order volume. Your next status update will be Electronic Installation.
Electronic Installation means that your order has entered the final build and testing phase, and is currently being installed with electronics. This phase occurs near the end of your Lead Time. Your saber will remain in this state until all testing is completed and the saber is Shipped, typically within the next 5-7 business days. If you ordered any digital goods such as saber fonts with your saber, your order may enter Partially Shipped before being marked as Shipped and then Completed.
Can I receive daily/weekly/per request photo progress?
Unfortunately, taking update progress photos like this would halt our production significantly and extend lead times, so progress photos are not possible. Similarly, during weathering it is not possible to send photo progress to gauge your feedback as the process is time consuming and by hand, so custom weathering progress photos are not possible.
Can I swap between a Neopixel blade and regular dueling blade?
No, the neopixel setup required a special pin connection that replaces the in-hilt LED. As such, using a regular blade in a pixel equipped saber would result in an unlit blade.
Can I change my order?
- Changing to a completely different saber model (ex. Neophyte to Evo-Flex) from what is originally ordered is subject to a $30 change fee. Depending on production capacity, this may also reset your lead time.
- You can request changes to your order within the first 6 days from the original order date at no charge.
- After 6 days, you will be charged a $15 change fee. This is subject to production. If your product is not in production, changes may still be possible. If your product is in production, no changes would allowed.
- To request any order chances please make your request through your Electrum Sabercraft account message center. You can log in here.
Can I cancel my order?
Refer to our cancellations policy on our Returns and Warranty page.
I have received my Smart Saber® but I don't know how to use it?
- Read your instruction manual, thoroughly.
- Watch the tutorial videos - https://electrumsabers.com/resources/
- Always charge the saber in deep sleep mode.
I am having troubles with my Smart Saber® how can I get technical support?
- You can send us message by clicking on the yellow icon on the lower right of your screen. Our support team respond to messages Monday- Friday, between the hours of 9 am - 5 pm.
- For more timely support we invite you to join the Electrum Sabercrafts Owner's Group on Facebook. Community members are very helpful.
- Troubleshooting Tips: https://electrumsabers.com/updates#troubleshoot
Do I need to turn the Deep Sleep Mode to "On" (toward the emitter) when charging?
Yes, this is a must.
Where can I get the Electrum Unity App
Where can update my firmware for my Electrum Smart Saber®?
- Updating firmware is only available on Diatium3 Saber Core equipped Smart Sabers®
- You can find the latest updates and instructions here - https://electrumsabers.com/updates
I'm having trouble with the touch switch. How can I calibrate it?
The touch switch calibrates itself on power down. There are 3 ways to recalibrate the switch if desired:
1. Power down the saber, either through the switch itself or the Unity app.
2. Toggle the sleep switch inside the pommel
3. Perform a hard reset. (detailed in the manual)
How do I make the saber recognize new sound fonts?
First, make sure you are using the proper font structure. If you are purchasing a font from another site, the Plecter/CFX version of the font is preferred. Second, ensure that no spaces or special characters (@,#,$, etc.) are used in the font folder name on your SD card.
Use a PC or Mac to load new fonts to the card. Do not use a mobile device, as these will add hidden folders to your SD card that can interfere with the way the saber reads fonts.
Check to make sure that the sound files in your sound font are 44.1kHz Sample rate. Mixed or lower rates are not supported.
ensure the sound font folder contains no sub-folders or files that are not .WAV format.
If your saber is still not recognizing the sound font, perform a hard reset. This will read the entirety of the SD card to ensure it loads correctly.
What forms of payment do you take?
Visa, Mastercard, Visa Debit, Mastercard Debit, American Express, Discover, Paypal, Apple Pay, Google Pay.
Can I do split payments?
No, we do not take split payments. Your card will be charged when you order for the full amount.
Why won't my payment go through?
Your payment could be blocked by fraud protection that has been activated by your bank. You will need to call your card issuer to remove any hold and verify that it is you who is trying to use the card. If this is not the case, here are some other tips to consider;
- Make sure your pop-up blocker on your browser is disabled. This will sometimes block verified by visa and other verifying mechanisms.
- Make sure you are not using a VPN.
- Make sure you accurately entered the billing address of the card on the billing form.
- If you are using visa/mc bank debit cards, make sure your card is setup to make international purchases. If you live in the United States, purchases in Canada would be considered an international purchase.
- If you are trying to use a pre-pay visa or mastercard, please make sure that the pre-pay card you load is eligible for international purchases. Not all of them are.